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Issues triggers & alerts

Issue overview

Issues are what it’s all about in the Withthegrid platform. As long as there are no issues nothing needs your attention. The overview of issues is always visible on the right hand side of the screen. This shows the locations where something unexpected has occurred.

Setting issue triggers

Issues can be triggered automatically by setting issue triggers. Issue triggers are defined by setting thresholds on the measurement values coming in. There are 3 urgency levels of issues:
  • Critical (red)
  • Serious (orange)
  • Info (blue)
When setting thresholds there can be an upper bound level and a lower bound level. This creates 4 possible thresholds that can be crossed. The info severity level can only be added manually.
It is also possible to manually add an issue.
Device reports do not generate issues in the first hour after installation.

Commenting on issues

Once an issue is triggered an issue can be analysed and commented on. Anybody who is subscribed to the group that the location is part of will receive a notification. You can communicate with your colleagues on what happened and what needs to be done. On basis of this you can leave the issue open or close it. You can always re-open it later.

Alerts

You can select to be notified of issues via e-mail in case you are subscribed to them. You can subscribe to issues on group level.

Search syntax

It is possible to search the issues with different constraints such as whether the issue was created manually or by a device, before a certain data, by a specific device etc.

Subscribe to all issues

It is possible to subscribe to all issues in an environment. With every new issue, or only with issues of a certain priority, you will receive an email. Go to issues and click 'subscribe':

Issues for missed reports

A critical (red) issue is now generated when the platform has not received 13 or more measurement reports from a sensor and the sensor has not come online for at least 30 minutes. A serious (orange) issue is generated when the platform has not received 2 or more measurement reports from a sensor and has not been online for 3 days or more. Lear more about issue triggers and alerts here or watch a short video!

How-to video